Few people realise the extent of a funeral director's role. It begins when we are first called, and ends only when we are satisfied the ceremony is as perfect and complete as we can make it, and the wishes of the family are fully met. Approximately forty hours of time is taken in order to professionally arrange and conduct every funeral. Even after the funeral service has occured we continue to care for families by providing memorials for loved ones and guiding them through the grief process over the coming weeks, months and years. We pride ourselves on our ongoing commitment to care for grieving families & individuals as though they were members of our own family.

The following is a general list of services we are able to provide:

• Prompt and personal attention at any time, 24 hours a day, every day of the year.
• Transfer of the deceased from the place of death to the funeral home.
• Personal consultation with the family about funeral arrangements and details for the service.
• Liaising with the cemetery or crematorium of your choice.
• All necessary arrangements with the church, chapel or venue of your choice.
• Registration of death with the Registrar of Births, Deaths and Marriages.
• Consulting with clergy or celebrant.
• Advice on wording and placement of press notices.
• Collection of medical certificates and their dispatch to appropriate authorities.
• Use of our private family viewing facilities.
• Supply of hearse and other funeral vehicles.
• Supply of a car to transport the family.
• Liaising with florists.
• Collection and return of floral tribute cards.
• Organisation of music and/or musician of your choice.
• Memorial attendance books for friends and family to sign.
• Preparation of the deceased for viewing.
• Embalming by qualified personnel (if required).
• Provision of mourning stationery - i.e. cards, etc.
• Recording of services (if required).
• Referral to grief support if required.
• Provision of after funeral refreshments/catering if requested.

When a Death Occurs

When a death occurs we all go through different emotions. The following guidelines explain things that need to be considered.

At a Hospital or Nursing home:

The hospital or nursing home will arrange the correct forms for the funeral director, and in the case of the hospital, they may need your permission for an autopsy to be carried out. In the nursing home staff will contact the funeral director shortly after the death has occurred.

At Home:

If the person who has died was being treated by a doctor for the previous 3 months, the doctor will usually issue a full death certificate. However if the person was not seeking treatment, or death was accidental, then the police will need to be notified. After this has been done the coroner will decide if an autopsy is needed, before a certificate can be issued.